About The Centre
Upcoming Events
IMPRESS Customer Service Certification
Workshop
Get the training, get the
certificate, get the job!
The IMPRESS Customer Service Certification workshop is an
exciting, one-day, NO FEE, workshop designed for unemployed youth, between the ages of 15-30, who are looking to
develop the customer service skills necessary for finding
and keeping a job in today’s increasingly service oriented
business environment.
Topics covered include:
- Introduction to Customer Service
- Customer Communication
Skills
- Dealing with Customers by Telephone
- Understanding Behaviours
- Handling Challenging
Customer Situations
Each topic combines service theory, case studies and reflective
exercises that can help you take what you have learned and
apply it in a variety of different working environments.
Remember, before you can impress an employer, you need to
IMPRESS yourself!
This workshop
is offered exclusively in our Burlington location.
For more information,
or to register, please call 905-333-3499, ext. 102 or
email joy@thecentre.on.ca.
Next session: May 25, July 20
This project is funded by the Government of Canada.
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