About The Centre
Employment Opportunities at The Centre

I.T. Technician

Job # 150

Start Date: March 1, 2010
Schedule: 35 hours per week
Rate: $25.39 / hour
Reports to: I.T. Manager
Location: Burlington (frequent travel to 6 satellite sites throughout Halton and Peel)

Overview: The IT technician works closely with the Information Technology team to ensure that strong desktop support is available for staff, clients and students at The Centre including: 1) a stable desktop environment for staff that includes up-to-date software and virus checking tools; 2) hardware fixes and configuration; 3) timely and appropriate user support; 4) implementation of IT Policies and Procedures. This is a position will report to the IT Manager.

Duties & Responsibilities:

• Maintain and troubleshoot computers and related equipment for all Centre programs and projects

• Liaise with Graphic Designer and assist with web page development when required

• Liaise with 3rd party vendors when required to assist with network/server modifications

• Diagnose hardware and software problems and provide recommendations for upgrades to computers and related equipment

• Identify client support requirements and ensure team efforts are focused on providing end users with hardware and software support with appropriate company standard equipment

• Install software and computer upgrades and workstation printing functionality

• Maintain troubleshooting work plan to provide on-going technical support to all staff and programs in a fair and timely manner

• Install and configure Symantec Endpoint on all workstations in the organization and Steadystate on all public computers in the organization

• Re-image workstations when required

• Provide staff in-service on the mechanics of hardware/software use when required

• Assist with education of staff regarding technology best practices

• Participate in the development and monitoring of hardware and software standardization, security, disaster recovery, service provision, asset management

• Recover files from backup when necessary

• Participate in the design and administration of Sharepoint WSS collaborative site
  

• Assist with telephone issues when required
  

• Respond to task schedule as outlined by the IT Administrator and IT Manager
  

• Keep current with the latest technologies
  

• Other duties, as assigned, related to the smooth running of Centre technology

Qualifications

• Working knowledge of network and workstation hardware and software

• Post-secondary education

• Certification as a computer technician

• Knowledge of standard office equipment

• Strong organizational skills

• Excellent communication, interpersonal and teamwork skills

• Excellent problem-solving skills

• Ability to manage multiple priorities effectively

• Working knowledge of Microsoft desktop and server operating systems, the Microsoft Office Suite, Microsoft Sharepoint Services, HTML, software installation, workstations imaging, Windows LAN and WAN environments

Please EMAIL or FAX your resume with covering letter to:

Vivian Healy, Office Manager
The Centre for Skills Development & Training
Email: healyv@thecentre.on.ca
Fax: 905-634-2775

Application Deadline:  4:00 p.m. Friday, February 26, 2010

IMPORTANT: In order to be considered, all applications MUST include the JOB TITLE & JOB NUMBER in the subject line (e-mail) or on the cover sheet (FAX).

We thank all applicants. Only those selected for an interview will be contacted. In the spirit of the Human Rights Code, we ask that resumes not include personal data such as age, health, marital and family status.